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Frequently Asked Questions

What is Fast2eat?

What is Fast2eat?

Fast2eat is a web-based application that allows users pre-order and pre-pay for their meals as well as indicate their time of arrival to skip long lineups and get their food on the go. Pre-ordering means you get to skip the line, sparing you from being hungry any longer than you have to.

The new way to save time. Use your extra time for what really matters!

Ordering is easy and accurate. Order confirmation emails provide peace of mind. Pending and past orders can be viewed, reordered, and/or modified.

There is no software or app to download.

How much does it cost to use Fast2eat?

How much does it cost to use Fast2eat?

Fast2eat online ordering service is absolutely free of charge. We don't add any extra fees.

You only pay for your food, of course.

How do I place an online order?

How do I place an online order?

  1. Choose your food from an interactive menu
  2. Choose the date and time you prefer to eat
  3. Pay for your meal
  4. Get an order number and code
  5. Pick up your meal by skipping the line and no waiting time

It's that easy.

Can I customize my order?

Can I customize my order?

Of course! Customize your request in the best way before sending it.

Where appropriate, we have a list of add-ons and options, plus a free field for any special request.

How do I reorder the same meal?

How do I reorder the same meal?

Go to your profile, just clicking on your name or picture, then go to "My Orders" and click on Reorder icon, and the meal is automatically in your cart, just add any other wanted items and checkout when you are done.

How does Fast2eat work?

How does Fast2eatwork?

Once you place an order, our web server automatically sends your order to the restaurant within seconds. And your food is prepared and ready at the chosen time.

Can't I just use the phone?

Why should I use Fast2eat? Can't I just use the phone?

Online ordering offers several advantages over telephone based ordering.

You will not be rushed, you will not be put on hold or receive a busy signal, and your order will be sent to the restaurant with no miscommunication.

With a personal profile on Fast2eat, you can reorder the same items in seconds.

By paying online in advance, you don't have to worry about scrambling for cash and change.

Just grab your food and start eating.

Is the Fast2eat website secure?

Is the Fast2eat website secure?

Absolutely! We employ all the security standards (like SSL) and only share what's necessary to communicate your order to the restaurant (name and order items – not payment details).

Nobody sees your credit card info, ever.

The payments are done through secured and well know payment systems, such as PayPal, Global Payment among others.

Did my order go through?

Did my order go through?

After you complete the checkout process, you'll land on a page that confirms that your order has been sent with an order number and code.

You'll receive an email confirmation message from us with this order number and code.

If there is any problem with your order, we'll attempt to contact you by email.

You can also always check you order number and code in your profile. Just click on your name or picture, go to "My Orders" and click on Summary icon.

What if I don't receive a confirmation email?

What if I don't receive a confirmation email?

You can also always check your order number and code in your profile. Just click on your name or picture, go to "My Orders" and click on Summary icon.

How do I apply a coupon code?

How do I apply a coupon code?

Coupon codes are entered at the last step of the checkout process.

How do I change or cancel my order?

How do I change or cancel my order?

Once the order has been submitted to the restaurant there is no way to change it or cancel it.

You can communicate directly with the restaurant and, if it has not already been prepared, you can ask them for a coupon code in the same amount of your purchase to be used next time.

Forgot my password.

Forgot my password. What should I do?

Don't panic! You can reset your password at the login page.

If you signed up for your account using Facebook, you'll need to make sure that you're logged into Facebook properly.

Where do I pick up my meal?

Where and when do I pick up my meal?

You pick up your meal directly from the restaurant at your chosen time.

Address of the restaurant pick up location is indicated on the order confirmation page and also at the restaurant menu page.

How do I pick up the food at the restaurant?

How do I pick up the food at the restaurant?

You need to tell the restaurant employee your order number and code, which is stated on the order confirmation page in your Fast2eat profile and at the confirmation email you receive after completing the checkout process.

Can I pay cash at the restaurant?

Can I pay cash at the restaurant?

No. Food must be prepaid before the restaurant receives the order.

How do I add my favourite restaurant?

I want to add my favourite restaurant on Fast2eat. How do I do it?

We are always open to suggestions, so if you have a restaurant in mind, please send us an email with the details or fill up the contact form.

Thanks!

What if I don't like the food?

The food was really bad quality, I want a refund!

That is the restaurant’s responsibility and it’s always better to give them a call instead. Very often they will be happy to offer you a discount or some kind of compensation if they know you were not satisfied with your food.

There is unfortunately nothing Fast2eat can do regarding compensations for the quality of food.

We also have a rating system on Fast2eat that allows you to express your opinion about the restaurant as well as checking the other users’ feedback before placing the order.

I don't know which restaurant to go.

I don't know which restaurant to go.

In "Restaurants locator" you can see nearby establishments, regardless of where you are. Also, by clicking on "order online" (if offered by the restaurant), you can view the menus of the restaurants with photos and descriptions of the dishes.

How do I sign up my restaurant?

How do I sign up my restaurant?

Interested in featuring your restaurant on Fast2eat? Please sign up here and we will have a member of our team get back to you right away.

Looking to Join the Fast2eat Team?

Looking to Join the Fast2eat Team?

Easy! Drop us a line here or send your resume to careers@fast2eat.com

See also the User Guides

Still have questions?

Don’t be shy! Email us at info@fast2eat.com

Skip the line… Order Online!

You can now place your order online and have it ready when you get to your favourite Food Vendor.

If you’ve got any other questions, comments or feedback contact us now.

Your favorite restaurant does not use Fast2eat yet?

We are always open to suggestions, so if you have a restaurant in mind, send us an email with details or fill out the contact form.

Or fill out this reference form and you may receive $200 with each indication.

Own or manage a restaurant?

 

Stay ahead of the curve:

 

Sign up here!

If you have not already done so, Request a demo here!

We look forward to setting up a Google Hangout or Skype meeting with you to further demonstrate Fast2eat.

Also check:

Benefits for restaurant owners & managers

FAQ for restaurant owners & managers

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